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Careline
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Careline · Administrative services

Your administrative secretariat, without constraints

Careline manages appointment booking, confirmations and administrative follow-up for your patients, with trained teams and traceable tools. You retain control of your schedule and your practice.

Become a partner practice

Registration is free. No subscription, no entry fee.

Better-prepared appointments, better-anticipated absences

Confirmations and reminders to help limit missed appointments, clarified requests and practical information shared in advance give your team a structured administrative follow-up, including for preoperative appointments. Medical decisions remain exclusively yours.

Our services

Appointment management

  • Incoming and outgoing calls, SMS, emails and messages
  • Several contact attempts for each request
  • Booking, changing and cancelling appointments in your calendar (Doctolib, Doctena, OneDoc…), subject to access and connections agreed with your practice
  • Confirmation the day before and reminder on the day
  • Practical information: address, access and documents to bring
  • Management of absences, rescheduling and cancellations, with released slots made available again
  • Extended hours and local numbers in your country

Technology

  • CRM developed and maintained by our teams
  • Automation: SMS and emails at each stage, reminders and voice assistant
  • Integration with telephony and online calendars, subject to agreed connections
  • Calls recorded for quality control, with prior notice to callers and in accordance with applicable rules

Traceability and compliance

  • Every action timestamped and attributed to its author, with an unalterable history
  • A service that can be substantiated at any time during an audit
  • No medical data in our tools
  • Data protection officer and hosting in Europe
  • Individual access, encryption and a confidentiality agreement signed by every team member
  • Respect for solicitation rules and opt-outs

Dedicated teams

  • Team members trained and approved before handling calls
  • Continuous training
  • Supervision by team leaders and a call-centre director
  • Call monitoring and quality control
  • Staff dedicated to appointment entry and confirmation
  • Service continuity ensured

Personalised support

  • A dedicated contact working directly with your secretariat
  • Tool training for your team and support
  • Monthly activity reports and dashboards
  • Patient satisfaction monitored and complaints handled

Your independence guaranteed

  • You retain control of your decisions, fees and organisation

  • No territorial exclusivity

  • Patients remain free to choose their practitioner

  • A transparent contractual framework consistent with your profession’s ethical rules

How it works

  1. 1

    Contract signing

  2. 2

    CRM access opened

  3. 3

    Connection to your online calendar

  4. 4

    Communication channels set up with our teams

  5. 5

    Getting-started video and welcome documents

  6. 6

    Test phase

  7. 7

    Launch: your appointments managed every day

  8. 8

    Monthly activity report

Let’s talk about your practice

Tell us about your organisation and administrative secretariat needs.

Free registration for practitioners

Registration is free. No subscription, no entry fee.

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