Privacy considered from the first line of code.
Careline applies security measures adapted to the applicable regulatory requirements and to industry best practices.
Careline never asks for, receives or stores health data.
We collect only your contact details, your city, the type of practitioner you are looking for and your scheduling preferences. No diagnosis, prescription or medical record is requested, shared or kept.
GDPR and equivalent international requirements
Careline applies the GDPR (European regulation) and the equivalent data-protection requirements in every country it operates in: data minimisation, a clear purpose, limited retention and rights that people can exercise without difficulty.
Security aligned with the strictest international standards
Information is handled under the strictest security requirements applied to health data: role-based access, encryption in transit, confidentiality obligations and carefully selected service providers.
Protection of personal data
We collect only the data needed to process your request and to contact you.
Confidentiality
Requests are handled by authorized staff bound by confidentiality obligations.
Data security
Technical and organizational measures are applied to protect information.
Access control
Access is limited to what each role requires to perform its tasks.
Encryption where applicable
Encryption is used for data in transit, and elsewhere where appropriate.
Data retention
Data is kept only for as long as necessary for the stated purposes.
User rights
You may request access, correction, deletion or restriction of your data.
Applicable regulations
Our practices are adapted to the regulations applicable in each country of operation.
Processors
Service providers are selected with care and bound by contractual commitments.
Secure exchanges
Communication channels are chosen to limit unnecessary exposure of information.
