An international company built around people.
Careline facilitates access to healthcare professionals and accompanies patients in finding and booking medical appointments.
- Trust
- Listening
- Quality
- Security
- Accessibility
- International
Our mission
To make access to healthcare professionals simpler, calmer and more human, wherever a patient happens to be.
Our vision
A world where finding the right practitioner does not depend on knowing the right system, language or contact.
Our values
Trust, listening, quality, security, accessibility and an international outlook guide every request we handle.
Our approach
We listen first, then research, then propose several options. We never rush a patient into a single choice.
Our international network
We work with doctors, practitioners, practices and healthcare establishments across many countries, on behalf of a range of organizations.
Our commitment to patients
Clear information, attentive support and respect for your time and your circumstances.
Our commitment to professionals
Qualified requests, reliable coordination and respect for the way your practice works.
Our commitment to confidentiality
Data minimisation, careful handling and security measures adapted to applicable requirements.
Careline does not provide medical care. Care is delivered by the independent healthcare professionals we connect you with.
Our capabilities
Work and communication tools that match our commitments
Careline relies on a dedicated call centre and state-of-the-art IT capabilities to make every exchange with patients and partners smoother.
Optiline Mada call centre
Our coordination teams work from the Optiline Mada call centre, our patient relations platform. Trained advisors, human follow-up on every request and 24/7 availability: every call is handled with care, in the patient's language.
www.optiline-mada.comIT capabilities and advanced AI software
Careline uses the world's most advanced AI software to optimise contact: request qualification, routing to the right professional, appointment reminders and follow-up. Technology speeds up the exchange; people remain at the centre.
A secure relationship with patients and partners
Our tools secure every step of the relationship: protection of exchanged data, request traceability and encrypted communications with partner practices and facilities.
Ready to book with confidence?
Trusted, confidential and human — wherever you are in the world.